Install Issues
Grid issues
- Grid Under Voltage (UN-G-V)
- No Grid (NO-GRID)
- Grid Interference (GRID-INTF)
- Grid Over Voltage (OV-G-V)
- Grid Under/Over Frequency (UN/OV-G-F)
System issues
Digital Twin Issues
Grid: Grid interference
The inverter has detected that the grid is not stable.
Possible causes are;
- Multiple inverters installed in line and the grid voltage wave is non-ideal.
- Grid filters need to be set.
- Downstream equipment needs to be changed or repaired.
- The inverter power board is faulty.
- Measure all the grid inputs to confirm they are within expected range.
- Verify that there are no other non-standard loads or equipment that are attached to the AC distribution panel.
- In some cases, the issue indicates a failure with the power board. Please raise a case.
This is an inverter driven issue.
Issue Creation
If the inverter sends a single message with this type of alarm in a 24hr period an issue will be created.
Resolution:
If a 24hr period passes with good production, and not futher alarms, the issue will be automatically resolved.
Still need help? Please raise a case in Helios